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Privacy Policy

Frame Longevity respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website, use our services, or interact with our telemedicine platform.

1. Information We Collect

We may collect several types of information from users of our website and services, including:

Personal Information

Information you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Payment information
  • Account login credentials

Health Information

If you become a patient or use medical services through our platform, we may collect health-related information such as:

  • Medical history
  • Diagnostic test results
  • Medication history
  • Treatment plans
  • Telemedicine visit notes

This information may be considered Protected Health Information (PHI) and is handled according to applicable healthcare privacy regulations.

Automatically Collected Data

When you visit our website, we may automatically collect certain information including:

  • IP address
  • Device type and browser information
  • Website pages visited
  • Date and time of visits
  • Referral sources

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage healthcare services
  • Schedule telemedicine consultations
  • Communicate with you regarding your care
  • Process payments and billing
  • Improve our website and services
  • Conduct analytics and performance monitoring
  • Comply with legal and regulatory requirements

Healthcare providers delivering telemedicine services must follow national privacy standards such as HIPAA to protect medical information and ensure secure handling of patient data. (ASTP)

3. Telemedicine Privacy and Security

If you use telemedicine services through our platform:

  • Communications may occur through secure video, messaging, or remote diagnostic technologies.
  • We use technologies designed to protect the confidentiality and integrity of patient health data.
  • Only authorized healthcare professionals and staff members have access to your medical information.

Telehealth services are expected to follow the same privacy and security standards as in-person medical care under federal regulations. (OpenLoop Health)

4. How We Store and Protect Data

We implement administrative, technical, and physical safeguards designed to protect personal and health information, including:

  • Encrypted data transmission
  • Secure cloud-based storage
  • Access controls and authentication systems
  • Regular security monitoring and risk assessments

Healthcare privacy regulations require providers to maintain safeguards that limit access to patient information and protect data during storage and transmission. (telehealth.hhs.gov)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website performance. Cookies may be used to:

  • Remember user preferences
  • Improve site functionality
  • Measure website traffic and usage patterns
  • Enhance personalization

Cookies are small files stored on your device that help websites recognize returning visitors and improve functionality. (Mayo Clinic)

You may adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

6. Sharing of Information

We do not sell personal or medical information to third parties.

We may share information with:

  • Licensed healthcare providers involved in your care
  • HIPAA-compliant technology vendors and service providers
  • Diagnostic laboratories and pharmacies
  • Payment processing providers
  • Government authorities when required by law

All partners handling patient information are required to maintain appropriate privacy and security protections.

7. Data Retention

We retain personal and medical information for as long as necessary to:

  • Provide healthcare services
  • Maintain medical records
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Medical records may be retained according to healthcare record retention laws and professional standards.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal data
  • Restrict or object to certain processing activities

Patients may also request copies of their medical records consistent with applicable healthcare regulations.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older unless otherwise permitted by law. We do not knowingly collect personal information from minors without appropriate parental consent.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.